Faqs
How do I contact Penzii?
If you need to contact us regarding an order, an exchange, a Pro Program inquiry, or for any other reason, please use our contact page and submit your request.
How do I redeem my discount code?
You can redeem discounts and promo codes right on your shopping cart page. Simply click the “Have a coupon?” option, enter your code, and make sure to hit “Apply” before checking out!
Shipping
At our workshop, we strive to process and ship in-stock orders within 1–2 business days. During peak periods, processing may take a bit longer—please check the in-cart messaging for any updates. Shipping to Alaska, Hawaii, or international destinations may also take additional time.
Same Day Service
For a small fee, we offer same-day delivery within 30 miles of the Denver Metro area. Venmo is accepted for payment. To arrange same-day delivery, just send us a message on Instagram.
Payment
Buy with confidence using the Stripe payment gateway. Your purchase will show up as "Penzii Corp."
What if the product I want is unavailable?
Product availability may vary from time to time. If the item you’re looking for is out of stock, don’t worry—our inventory is regularly restocked, and we maintain consistent styles, so you won’t miss out on your favorites.
Can I change or cancel my order?
Once your order is placed, our shipping team gets to work immediately to get your product to you as quickly as possible. Because of this fast turnaround, we’re unable to make changes to orders after they’ve been submitted.
Where is my order?
We work hard to ship orders promptly. All orders are shipped from our Colorado workshop. You can check or track your order status with the tracking number, once your purchase is complete.
Cancellations
If there is an error in your order and you need to cancel it, please head over to the contact page and let us know. Make sure to include your order number (found in your order confirmation email), and use the description box to inform us of your request's details.
What is Penzii's exchange policy?
We want you to be happy with your Penzii purchase. We accept product exchanges for full-price online orders within 30 days of the purchase date provided products are unused and in the original packaging. Pro Program or discounted orders are not eligible for return at this time. We do not process refunds or returns.
What is Polarization?
Polarized lenses are like noise-canceling headphones for your eyes—they block glare from reflective surfaces like snow, water, and asphalt, enhancing depth perception, visual clarity, and reducing eye strain. Every pair of Penzii sunglasses comes equipped with polarized lenses.
Sustainability
At Penzii, we take pride in selecting only the finest materials. Our factory leads the way in sustainability, responsibly recycling any excess or unused materials. Protecting the planet is a core part of our mission, and every Penzii product is crafted to the highest quality standards with eco-conscious practices. Plus, we ship your order without any plastic packaging, so you can feel good about your purchase.
Profits
Every day, we wake up with a renewed sense of purpose and determination. We know that with every penny we earn, we have the incredible opportunity to invest in our factory team and support talented athletes worldwide. This is not just about making money -- it's about making a real difference in people's lives.
Factory
Our products are handpicked, curated, and designed in Denver, Colorado. Our manufacturing is deployed out of Taiwan, with collaborating factories in Japan, Hong Kong, Germany, and Italy.
